FAQ – Frequently Asked Questions
🚚 Delivery & Shipping
How long does delivery take? Processing time is 1–3 business days. Delivery time is 7–30 business days depending on your location. You'll receive an email with your tracking number once your order has shipped.
Can I track my order? Yes! Once your order has been shipped, you'll receive an email with a tracking link. Please note it may take 3–5 days for the tracking information to update.
Do you ship worldwide? Yes, we ship to Switzerland, Europe, and worldwide.
↩️ Returns & Refunds
How do returns work? You have 14 days from receipt of your item to request a return. Simply contact us by email and we'll work together to find a solution.
What do I do if I received a damaged or wrong item? Please contact us within 7 days with a photo of the issue. We'll send you a free replacement or issue a full refund.
💳 Payment
What payment methods do you accept? We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay.
✝️ Products
Can products be personalized? Some of our products can be personalized. Available options can be found directly on the product page.